Request Data Deletion
Last updated: 27 September 2026
Convero is operated by SecurePath Technologies Limited. You can use this page to request deletion of information linked to a conversation or a business account.
If you messaged a business
Contact that business and ask it to remove your conversation data. You can also email hello@convero.ai. Include the business name, whether you used WhatsApp, Instagram or Messenger, and enough information for us to find the conversation. Do not send your M-Pesa PIN, account password or other sensitive credentials. We may ask you to verify that the request concerns your data and may coordinate with the business responsible for the conversation.
If you manage a business account
A business administrator can delete a lead from Convero. This hides the lead from normal use and marks it for a later purge after a grace period. Account owners also have a separate authenticated erasure operation for a specific lead; it removes the lead and linked messages and conversations from the active database. If you need help with a customer request or account-wide data, contact us at hello@convero.ai.
What may remain
A lead erasure does not automatically remove separate payment, audit or operational records. Payment records can include a payer number, amount and receipt needed for reconciliation or a dispute. Backups may also contain earlier copies. Tell us if your request concerns payment records or a Meta connection so we can review those separately and explain what can be removed or must be retained.
Disconnecting a WhatsApp account stops that connection, but does not itself erase historical conversations. You can ask for deletion using the steps above. For more about how we use data, see our Privacy Policy.